Follow these steps to cancel a single item, issue a refund, and complete the payment for the remaining items on an invoice.

1. Cancel the Item in the Point of Sale Module

1. Go to the Point of Sale (POS) module.

2. Search for the customer who has the item to cancel.

3. Click on Special Items.

4. Cancel the invoice payment.

5. Follow the cancellation process and issue the refund. ⚠️ Be careful with multiple payments.

Warning: If there are multiple payments, use only one payment type at this step.

6. You can use multiple payment methods for the refund if necessary.

2. Cancel the Item in the CRM

1. Go to the CRM.

2. Open the customer account and go to the Finances tab.

3. Click on Cancel Invoice.

4. Choose the invoice containing the item, and open it using the small arrow.

5. Select the product to cancel.

6. Click OK and complete the cancellation of the item.

3. Pay the Remaining Amount

1. Pay the remaining amount of the previously cancelled invoice using the POS module.

2. Verify that the cancelled product shows a value of zero.

3. Click on Pay.

4. Use the payment methods recorded during the original sale.

5. Finalize by clicking Print & Close.