Note: Cancelling an already paid invoice will automatically result in the cancellation of the associated payment.
- Click on the Customer Management module
- Select the customer and click Details
- Click on Finances
- Click on Account
- Click on Cancel Invoice
- Click on the invoice to be cancelled
- Click on Ok
A window will open where you need to fill in the indicated fields.
- Enter the reason for cancellation and the type of payment Important: Make sure to cancel with the same type of payment
- Choose the type of payment
- Click on Ok
The invoice and the payment are cancelled.